How Do I Delete a Review on Ebay
For eBay sellers, nil is more frustrating than receiving negative feedback. Although information technology'due south almost impossible to eliminate entirely, minimizing negative feedback on eBay is vital to your sales figures on the marketplace.
If you lot've just received a bad review on eBay, and then read on, we may be able to assistance you to remove information technology!
Why is it important to remove negative reviews on eBay?
Building a positive reputation by getting equally many five star reviews every bit possible is a disquisitional function of eCommerce marketing.
A 2019 consumer survey revealed that the average consumer spends xiii minutes and 45 seconds checking reviews earlier making a purchase. It also revealed that only 53% of them would buy from a business with a rating under four stars.
eBay still carries a reputation as an auction site, so consumers are even more influenced by seller reputation. The site makes information technology easy for customers to identify the best sellers with the eBay star rating system.
A positive reputation on eBay will accept a massive affect on your sales, and then make sure yous remove negative reviews whenever possible!
The effect of negative feedback on eBay'south search rankings
Another reason to remove bad feedback on eBay relates to the marketplace'southward search rankings.
eBay's Best Match algorithm chooses which sellers are displayed at the top of search results. The exact formula is a secret, but we know that positive feedback plays a large function.
Although your attempts to remove negative feedback on eBay won't ever be successful, it's worth putting in the effort. Even if you remove merely a handful of negative reviews, you'll boost your products' visibility, build trust with prospects and increase sales.
How to remove negative feedback on eBay
There are two ways to remove bad reviews on eBay. First of all, you can ask a heir-apparent to change or remove their feedback. Alternatively, y'all can report the feedback straight to eBay and request its removal. But this will only work in certain circumstances. Let's walk through each of the two processes
1. Enquire a customer to remove their negative feedback on eBay
You can ask any buyer to revise or remove their negative feedback, only there's a catch. You can only request five revisions for every 1,000 pieces of feedback yous receive in a year.
eBay says it limits the number of revision requests, and then sellers volition provide peachy eCommerce customer service from the moment the sales goes through, instead of focusing on fixing mistakes afterwards on.
For this reason, you should only employ these requests when dealing with negative feedback, rather than neutral feedback. You lot should also simply ship them to customers who are definitely willing to update their previous feedback, and then contact buyers earlier sending them a revision request.
Reach out to customers in cases where:
- You retrieve the feedback is accidental, for example when a star rating is negative simply a comment sounds positive. In these situations, a customer may even ship you a request to make a revision.
- You fixed the client's problem. If you're replacing a faulty production, for example.
You should constantly monitor the feedback yous receive and achieve out to customers apace because revisions must be made inside 30 days of the feedback being posted.
If the customer is happy to update their feedback, you lot tin can ship a revision request by going to the 'Request Feedback Revision' page. This can be accessed from eBay's Feedback Forum or from your account's Feedback Profile.
Merely select the relevant slice of feedback and add a note well-nigh why you lot are sending the request. Then, click send.
This asking will exist valid for x days. Any changes the customer makes will replace the former feedback. But if they don't answer, the one-time feedback volition remain and no more requests can be sent regarding this transaction.
Pro tip: You can also employ the Asking Feedback Revision page to find out how many requests you have left for the current year. Information technology is displayed in the peak right corner.
ii. Report the review to eBay
In certain circumstances, you tin written report a review and inquire moderators to remove negative feedback on eBay.
eBay merchants can utilise the seller reporting hub to highlight any kind of trouble with a heir-apparent, including reviews. This must exist done within xc days of the original transaction.
Use it to report:
- Negative feedback left past a heir-apparent with unpaid items
- Feedback that violates eBay policies, for case, if it is threatening, offensive, vulgar or includes personal details of the seller
- Attempted feedback extortion by a buyer
eBay is pretty quick to investigate reports and volition remove any feedback which violates its policies. However, sometimes information technology will remove a comment, but retain a negative rating.
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What to practise when you can't remove negative feedback on eBay
Where you lot've run out of revision requests or your customers don't desire to update their feedback, there is no other fashion to remove bad reviews on eBay. But there are other actions you can take to improve your situation.
ane. Respond to negative feedback
Where it tin can't exist removed or improved, you should e'er reply to negative eBay reviews.
Be professional and polite in your response. If there is a mistake on the heir-apparent's behalf, explain this clearly. If the problem was your fault, repent and say what steps you'll take to ensure it won't happen again.
Among consumers that read reviews, 97% of them also read a business' response to reviews. So this is your chance to alleviate the concerns of prospective customers.
2. Always contact unhappy customers
Even if you're out of eBay revision requests, it's nonetheless worth reaching out to customers about their experiences.
Though you can't send them a request to change their feedback, they are allowed to exit i follow-up comment on their review. If this is positive, it may win over hundred-to-one prospects.
three. Increase positive feedback from other customers
The more than positive feedback your business relationship receives, the less touch on each negative review will have on your reputation.
Increasing eBay feedback is easy if you employ automated feedback software to target happy customers. This style you tin can transport feedback requests to those who've received orders on-time and haven't raised any back up tickets.
When sending your requests with eDesk Feedback you lot tin fully personalize your messages. This is a great way to add your brand vocalisation and charm your customers into leaving a review. Check out these astonishing customer feedback templates.
four. Accost issues that pb to negative feedback
All eBay sellers dread negative feedback, only this data tin assist you improve your business and let you to build better customer experiences, brand loyalty and sales for the future.
Fix the issues people complain about and ensure you optimize your eBay listings so that shipping times and products are accurately described. Even when something does get wrong, customers are less inclined to go out a bad review if you communicate clearly with them.
five. Provide bully customer service
When buyers take a problem with a purchase, eBay encourages them to contact the seller before leaving negative feedback.
If you respond quickly and helpfully to incoming complaints, you're more likely to avoid negative feedback.
Ensure you're able to stop client complaints earlier they happen past using an eCommerce assistance desk-bound software.
With eDesk, every piece of data your customer support agents need to resolve a query is centralized to a single location. When you combine this with features similar an SLA timer and AI-generated one-click responses, yous'll meet your customer support metrics improve and your negative feedback reduce.
6. Use packaging to surprise and delight
The surprise and delight technique is a fantastic mode to build positive reviews and client loyalty. This can be done to great effect past online sellers who utilise their eCommerce packaging inventively.
Endeavour leaving a freebie in with your package, perhaps something modest similar some stickers. Or even merely a nice-looking box that can exist re-used.
As well as contributing towards positive reviews, a surprise in your packaging could save y'all from negative feedback when something goes incorrect.
Source: https://www.edesk.com/blog/remove-negative-feedback-on-ebay/
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